Ritz Houzz Website Return Policy

Return Procedure

Return shipping is free, provided that the Product being returned is located in Singapore. Refunds will be issued in the form of the original payment. Please follow the instructions below to return your Product.

  • Mattress: If you want to return your Mattress within the applicable Product’s Trial Period after your receipt, please email Far East Foam at info@ritzhouzz.com to arrange a return pick-up.
  • Pillows and other Product: If you want to return a Pillow or other Product within the applicable Product’s Trial Period after your receipt, please log-in to your Far East Foam account, click on the Returns page and select the item you would like to return. Please follow the instructions and confirm the return. After confirmation, you will receive an email containing a complimentary UPS shipping label for you to apply to the box as well as a return receipt. Please place the Product you would like to return, along with the return receipt, in the box, affix the shipping label to the outside of the box, and drop off the box at your nearest UPS location. All returns must be delivered to UPS prior to the expiration of the applicable Product’s Trial Period.

Return Conditions

The following conditions also apply to Product returns:

  • Products must be in a donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors).
  • Products may not be returned from outside Singapore.
  • Customers may return a maximum of two (2) of each particular Product per initial order, validated by a customer name or shipping address (i.e. please try a Product first—we are happy to send you more later!)
  • If at least one of a particular Product type is returned from an initial order, that customer or shipping address will not be eligible for additional Trial Periods on subsequent orders of that particular Product (e.g. if you return a Pillow, you will not be eligible for the applicable Trial Period on the next Pillow orders).

Title. Risk of loss and title for Products purchased from Far East Foam pass to you upon delivery of such Products (by Far East Foam or our manufacturer) to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.